Terms of Service
These terms cover the use of this website and any order placed on it. Placing an order means you accept them.
Who you are dealing with
Orders
An order placed on this site is an offer to buy. It becomes a contract when we confirm it by email. We may decline an order — and refund it in full if it was prepaid — where an item is out of stock, where a price or description was published in error, where an address cannot be confirmed, or where the order appears fraudulent.
What we do not advise on
We supply accessories. Nothing on this site is veterinary advice, and no product here is described as treating, preventing or diagnosing any condition. Sizing guidance is given from the manufacturer specification and is not a substitute for measuring your own animal.
Prices and product information
Prices are in Indian Rupees. We may change prices at any time; a change does not affect an order already confirmed. Dimensions, materials and piece counts are taken from the manufacturer specification for each item. Colour on a screen is not a colour standard.
Delivery, returns and payment
Delivery times, shipping charges and the reporting window for transit damage are set out in the Shipping Policy. Returns and refunds are governed by the Return and Refund Policy, cancellations by the Cancellation Policy, and accepted payment methods by the Payment Policy. Those pages form part of these terms.
Use of this website
The text, layout and product descriptions on this site were written for it and belong to JJ Pet Shop. You may not copy them for commercial use. You agree not to interfere with the site, attempt to gain unauthorised access to it, or use it for anything unlawful.
Liability
We are responsible for supplying the goods described, in the condition described, and for putting right a damaged, faulty, short or wrongly supplied item as set out in the return policy. We are a retailer and not the manufacturer of any item sold here.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Surat, Gujarat.
Changes
We may update these terms. The version published here at the time of your order is the version that applies to it.
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number is issued. The listed price is the amount payable.